hotwinPrivacy Policy
This page describes what we collect when you use hotwin and how we keep that data protected. We collect personal information such as your name, email address, phone number, and identity documents only to verify your account and process deposits and withdrawals. We do not sell your data to third parties, and we use encryption to secure information transmitted between your device and our servers.
Our hotwin platform processes your data according to applicable privacy and data protection laws in our operating jurisdictions. When you open an account, deposit funds through QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or withdraw your balance, we record these transactions to comply with anti-money-laundering regulations and to maintain accurate account records.
We keep this policy transparent so you understand what information we collect, how we use it, and what rights you have. If you have questions about your privacy on hotwin, contact our support team.
Data We Collect on hotwin
We collect several types of information when you use hotwin. Your account information includes your email address, phone number, full name, date of birth, and username. We collect this data when you register your account. We require accurate details so we can contact you about your account, process withdrawals, and comply with identity verification laws.
When you deposit funds, we record your payment method, the amount, and the date. We track these transactions to maintain your account balance and to detect unusual activity. When you withdraw, we store your withdrawal request, the amount, the destination payment method, and the date processed. We keep transaction records for compliance purposes and to respond to your inquiries about your account history.
We also collect information about how you use hotwin. We record which games you access, when you log in and out, and your general browsing behavior on our platform. We use this data to improve our service, detect fraud, and ensure fair play. We do not sell this information to advertisers or data brokers.
How We Use Your Data on hotwin
We use your personal information to operate hotwin and fulfill our legal obligations. We process your name and contact details to create your account, send you account notifications, and respond to support requests. When you request a withdrawal, we use your identity information and address to verify that you are the account holder before releasing funds to your payment method.
We use transaction data to prevent money laundering and fraud. We analyze deposit and withdrawal patterns to detect suspicious activity. If we notice unusual behavior—such as rapid deposits followed by immediate withdrawals—we may pause your account pending investigation. This protects both your account and our operations.
We use your gameplay data to improve hotwin. We analyze which games are popular, when players are most active, and how our platform performs. We do not use this data to target you with marketing outside our platform. We do not share gameplay logs with third parties without your consent, except where required by law.
Third-Party Processors and Data Sharing
We share your data with third parties only when necessary to operate hotwin. We use payment processors to handle QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers. These processors see your payment information but do not have access to your full account details. We contractually require them to protect your data.
We may share limited information with identity verification providers. These third parties verify your government ID and address documents but do not retain your documents after verification. We also work with hosting providers whose servers may be located outside Indonesia. Your data is encrypted in transit and at rest, so these providers cannot read your personal information.
We comply with legal requests for data if required by court order or law enforcement. We do not voluntarily share your information with authorities unless compelled to do so. If such a request occurs, we notify you where legally permitted.
Cookies and Tracking Technologies
Our hotwin platform uses cookies to remember your login session and your language preferences. When you visit hotwin, we set a session cookie so you do not need to enter your credentials repeatedly. We also use analytics cookies to understand how users navigate our site and which features are most popular. These cookies do not contain personal information and expire when you close your browser.
We do not use third-party advertising cookies. We do not track you across other websites. Our cookies are functional only—they help us deliver hotwin more smoothly and securely.
Key takeaways
- We collect only the personal information necessary to operate hotwin and comply with regulations.
- We encrypt your data and use secure protocols for all transactions.
- We do not sell your information to advertisers or third parties.
- We share data with payment processors and identity verifiers only as needed.
- We retain transaction records for compliance and to serve your withdrawal requests.
Your Rights and Data Retention on hotwin
You have the right to access your personal data on hotwin. Log into your account to view your profile information, transaction history, and account settings. You can update your email address, phone number, and other details directly in your account. If you need copies of your transaction records or identity verification documents, contact our support team and we will provide them within a reasonable timeframe.
You have the right to request deletion of your account and associated personal data. When you close your account on hotwin, we retain transaction records for a period of time to comply with anti-money-laundering regulations and to resolve any pending disputes. After that retention period, we delete your data. If you request account deletion, contact our support team to initiate the process.
We retain your data only as long as necessary. Account information is kept for as long as your account is active. Transaction records are retained for at least five years to comply with financial regulations. After you close your account, we delete personal information that is no longer required by law. Identity documents are deleted after verification is complete unless we are required to retain them for legal reasons.
If you have privacy concerns or believe we have misused your data, contact our support team. We investigate all complaints and respond within 14 business days. If you believe we have violated data protection law in your jurisdiction, you may file a complaint with the relevant data protection authority.
Our hotwin platform operates across multiple regions. If you are located in Jakarta, Surabaya, Bandung, Medan, or Semarang, your data is processed according to Indonesian data protection standards. We comply with the applicable legal framework in every jurisdiction where we operate.
This privacy policy may be updated from time to time. We post changes on this page and notify you via email if we make significant changes. Your continued use of hotwin after updates indicates your acceptance of the revised policy.